Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times can be anywhere between 5-10 days on average. However this is just a rough time frame, sometimes it can arrive much quicker and sometimes there may be delays.
Your account will be automatically created after you successfully place an order
We are unfortunately unable to change the delivery address once the order has been processed or dispatched. Please email us ASAP and we will do our best to resolve the issue.
To track your order please click here
No, we only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
As our special treat to our customers, we offer FREE shipping WORLDWIDE.
We strive to consolidate your items into a single package whenever possible. However, depending on the size, weight, and availability of the items, your order may be shipped in multiple packages. You will receive separate tracking information for each package if this occurs.
If you need to swap an item
Returns and Exchanges
Please see our returns policy here
Please see our returns policy here
Please see our returns policy here
We have over five main warehouses around the world that we are able to ship your items from depending on your location. Due to high demand and logistic capabilities, we may send your item from any given location we choose.
You can reach us here. We would love to hear from you and are happy to answer any of your questions!
We are unfortunately unable to change the delivery address once the order has been processed or dispatched. Please email us ASAP and we will do our best to resolve the issue.
Yes, you can change or cancel your order after it has been submitted, but only if it has not yet been processed for shipping. Please contact our customer service team as soon as possible with your order details. Once an order has been shipped, changes or cancellations are no longer possible.
We apologise for this! If your order has not arrived after 30 days please email us ASAP and we will look into it for you.